Safe Account Login Impaired

Incident Report for Safe Software

Resolved

The issue was resolved, the login page is now operational for all services.
Posted Dec 19, 2019 - 12:08 PST

Monitoring

Our authentication service is recovering and you should now be able to login to FME Cloud, Hub and Community. The login page may still be slower than usual.
Posted Dec 19, 2019 - 11:29 PST

Identified

The third-party provider we rely on for our login for FME Cloud, Hub and Community is down (https://status.auth0.com/incidents/rpctnc6jd1kl). You will not be able to login to these services until the issue is resolved. Apologies for the inconvenience.
Posted Dec 19, 2019 - 09:49 PST
This incident affected: FME Flow Hosted (FME Flow Hosted Dashboard/API) and FME Community, FME Hub.